Maintenance and hosting
Maintenance and hosting
We monitor, protect and improve your website and systems, so the team can focus on the business.
FROM THE WEBMATE PORTFOLIOThe Webmate client portal
COMPANIES WE HAVE BUILT FOR
SOUND FAMILIAR?
The launch is not the end of the project.
Important websites and systems need monitoring, updates and improvements. We define who responds, what is monitored and how we step in when a problem appears.
Updates are postponed out of fear of breaking something
It is unclear who responds when an error appears
WHAT THE SERVICE INCLUDES
What maintenance and managed hosting include
We choose the deliverables around what your company needs. The modules, integrations and responsibilities included are set out in the proposal.
WHAT WE BUILD · 01
Managed hosting
We configure and manage the right infrastructure for your traffic, data and required availability.
What you receive
- Infrastructure chosen for what the system needs
- Management of the agreed services and access
What it gives you
Hosting has a defined setup and a clear owner.
TECHNICAL DETAILS IN THE WEBMATE PORTAL
WHAT WE BUILD · 02
Continuous monitoring
We check availability and the important features, so problems are spotted quickly.
What you receive
- A list of monitored functions and checks
- Notifications and escalation rules
What it gives you
Monitored problems have a way to be reported.
WEBMATE STATUS PAGE · REFERENCE SCREENSHOT
WHAT WE BUILD · 03
Controlled updates
We test and apply updates without leaving the essential features to chance.
What you receive
- A plan for the agreed updates
- Checks on essential functions and rollback steps
What it gives you
Important changes are checked before and after they are applied.
WORK IN THE WEBMATE PORTAL
WHAT WE BUILD · 04
Security and backups
We protect access, keep backups and prepare the recovery in case of an incident.
What you receive
- Backup frequency and retention period
- The agreed restore steps and checks
What it gives you
Recovery does not start with asking whether a backup exists.
ACCESS IN THE WEBMATE PORTAL
WHAT WE BUILD · 05
Speed and stability
We track performance and remove the causes that slow down the experience for clients or the team.
What you receive
- Performance review of priority functions
- Optimizations and checks on their effect
What it gives you
Slowdowns can be traced to concrete causes.
REPORTS IN THE WEBMATE PORTAL
WHAT WE BUILD · 06
Continuous development
We add features and improvements as new needs appear in the business.
What you receive
- A list of improvements and priorities
- Separate estimates for work outside support
What it gives you
New needs go into a development plan.
PLANNING IN THE WEBMATE PORTAL
IN PRACTICE
Maintenance and hosting: an example from our portfolio
Center ElectricA system that grew with Center Electric.
Our work with Center Electric began in 2018. Over time, the online store was connected to the warehouse and to the ERP/CRM systems, and features were extended as new needs appeared.
See the case study2018The year Center Electric became a Webmate client
Ecommerce + WMS + ERP/CRMDeliverable
Fewer operational errorsResult
MAINTENANCE IN THE WEBMATE PORTAL · CENTER ELECTRIC
WHAT CHANGED
A working relationship since 2018 and continuous development for the company’s processes.
VALUE FOR YOUR COMPANY
What you gain from maintenance and hosting
You know who to report a problem to.
You have a support channel, priorities and agreed response windows. You are not hunting for your provider when orders stop coming in.
Important functions are monitored.
We choose what to watch: uptime, forms, orders or integrations. Monitoring has a concrete purpose.
Updates come with checks.
We identify the functions to test after changes and prepare a rollback if something is incompatible.
Your data has a recovery plan.
We define what is backed up, how long it is kept and how we test a restore, according to the support level.
Technical access has clear owners.
We list the accounts and permissions needed. We clarify who can change the infrastructure and configuration.
Improvements have an order.
We separate incidents from new development. You know what support covers and what needs an estimate and approval.
HOW WE WORK
How we prepare and deliver the service
01
We assess the system and access.
We check the technology, hosting, existing backups and the functions your business depends on.
02
We agree what support covers.
We document monitoring, response windows, priorities, updates and recovery.
03
We watch how things run and what changes.
We step in under the agreed terms and plan new development separately. Your team knows how to report an incident.
THE WEBMATE CLIENT PORTAL
BUILT FOR REAL USE
Requests, reports and access details in one place.
In the Webmate portal you send requests, follow the work and find your project reports. You have one place for conversations with the team and for technical information, without digging through old messages.
- See the time left in your maintenance plan.
- Follow the work and the project schedule.
- Find the project reports and technical information.
FROM OUR CLIENTS' REVIEWS
What remains after the project.
In our clients' words.
Association for Infection Prevention and Control (APCI)
“We managed to considerably improve our digital presence”
Sergiu SîngeorzanPresident · APCI
DeCasă
“A more intuitive website experience that showcases our furniture collections.”
Mihaela VaniGeneral Manager · Mobilă DeCasa
iFactory3D
“From zero to €200,000 in funding in 30 days on Kickstarter.”
Artur SteffenCEO · iFactory3D
FREQUENTLY ASKED QUESTIONS
What you want to know
before we start.
The level of support is agreed before the work begins.
Can you take over a website built by someone else?
We assess it before we confirm. We check the technology, access, updates and existing backups, then agree on the work needed and what we can include in support.
How much does the project cost and how long does it take?
Cost and timeline depend on what needs to be built, the integrations and the data available. Once the need is clear, the proposal sets out the deliverables, stages and responsibilities.
Which functions do you monitor?
We choose the websites, systems and important functions to monitor, including forms, orders and integrations.
How do you set the response time?
We document the support hours, priorities and response time for each type of problem.
How do we recover data after an incident?
We define the backup frequency, retention period and recovery steps after an incident.
ONE SINGLE SYSTEM
Maintenance also covers the links between systems.
A website that is up is not enough if the form does not send enquiries or orders do not reach your inventory software. We agree which of these functions are monitored and who steps in for each one.
Book a callHOW THE STEPS CONNECT
Monitoring
Watches the agreed functions.
Alert
Flags a problem.
Intervention
Follows the support plan.
Websites and design
Explains the offer and sends enquiries to the sales team.
Online stores
Connects buying to stock, invoicing and delivery.
Business systems
Brings clients, orders, documents and the warehouse together.
AI and automation
Takes over the repetitive tasks between your team’s apps.
Branding and marketing
Connects your company’s identity and message to the campaigns that bring enquiries.
