Internal system · Telecom
Orange
Data entered once. Documents generated automatically.
A flow in which the team fills in customer, location and equipment details once, and the required documents are prepared from that same information.
- Client
- Orange
- Deliverable
- Internal web system
- Result
- Documents generated automatically
About the project
During the takeover of Telekom by Orange, we built an internal system for migrating customers and replacing their equipment. Customer, location and equipment details are filled in once, then the handover reports and internal documents are generated automatically, together with the signatures of the people responsible.
The problem
When equipment was replaced, the same information had to be entered in the handover report and in other internal documents. Field work meant filling in the same forms again and again, with a risk of mismatches.
The goal
A flow in which the team fills in customer, location and equipment details once, and the required documents are prepared from that same information.
The solution
We built an internal customer migration system with steps for customer details, location, equipment and the people responsible. Once the steps are completed, it generates the handover reports and internal documents automatically and inserts the signatures of the selected people.
The result
The information filled in during the service visit is reused in every required document, with no copying between forms.
What we had to decide for the solution to work.
We started with the information entered in the field
We put the data that kept repeating into a single flow: customer, location, equipment and the people responsible.
We removed repeated form filling
The same information feeds the handover report, the service sheet and the internal document, with no manual retyping.
We linked the documents to the people responsible
Once the right people are chosen for the service visit, their signatures are inserted automatically into the generated documents.
The system behind the result.
A form for the field service visit
The team fills in customer, location and equipment details in one flow, without moving information between forms.
Documents generated from the same information
The handover report, the service sheet and the internal document pick up the entered data automatically.
A flow you can also follow on mobile
We also prepared mobile versions for checking the service visit, the equipment and the documents generated in the field.
Data is entered once. The documents for each service visit are generated automatically.
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